Epec's Blog | Electronics Manufacturing Solutions

For customers and suppliers along the PCB manufacturing process, non-conformances will, unfortunately, happen from time to time. A non-conformance consists of receiving an order for printed circuit boards that do not meet your specifications or industry (IPC) standards. While dealing with these issues is obviously essential, the solution is sometimes not obvious and can put on-time delivery to your customer at risk. It is imperative that your circuit board supplier can deliver conforming product as soon as possible, which means having the procedures to get there.

With the introduction of ISO 9001:2015, which specifies requirements for quality management systems, the statement “quality management system documentation shall include a quality manual” no longer need apply. Many celebrated this as a reprieve from previously having to fully document their quality management system. However, eliminating the supplier quality manual altogether could be a dangerous takeaway on the new standard’s intention.

Root cause analysis is a technique performed to identify the underlying reasons why a particular problem is occurring. At Epec, we do a lot of problem solving. As manufacturers, we strive to discover better, more efficient ways to delight our customers. Whether we are working on an 8D CAPA or running an A3 Project, we are often working to determine the foundational cause of issues as the means to solving the problem.

I can remember the first ‘incident’ of black pad, years ago, when Epec started to use the electroless nickel immersion gold (ENIG) process. We didn’t notice the issue at the time, as it is not evident on the bare board, but received the complaint from assembly as it was later identified on completed assemblies.

Within industries like electronics manufacturing, suppler self-surveys are very popular. At any given moment here at Epec, we are processing five or so supplier surveys. We send them out ourselves. I have dealt with supplier surveys, one way or another, for the last twenty something years. But, what purpose do they serve, and more importantly, what value do they provide to your organization?

We find that return merchandise authorizations (RMAs) are a powerful statement of a customer’s level of dissatisfaction. RMAs can offer evidence if a manufacturing process fell short of its goal, there was a lack of communication throughout processes, or even misdiagnosed a problem. In any case, we stand behind our product and are ready to support our customer.

In 1999 there were over 1,200 active printed circuit board (PCB) manufacturing facilities in the U.S. Today, there are fewer than 130. What has transpired at a lot of these manufacturing companies are small service businesses that act as a liaison between a manufacturer and their customers. In many instances, this is a valuable relationship; the products are low in technology and the risk is very minimal. However, why is it that we require ISO certification for our manufacturing locations but not for service providers?

IPC 4101 (Specification for Base Materials for Rigid and Multi-Layer Printed Circuit Boards) was released for publication in December, 1997. It was released as the replacement standard for MIL-S-13949. However, it contained a majority of the exact wording from the military standard. It maintained the “slash sheet” format appendix to the standard that specifies the resin and fiber system of different PCB laminates, along with testing parameters and properties. Initially there were 41 slash sheets, but as the industry opens up to “Lead Free” and “Green” processes, the slash sheets have increased to 66, the current revision.

Bow and twist of printed circuit boards (PCB) routinely rank among the highest levels of falsely identified non-conformance because it is perhaps the least understood. Envisioning a perfectly flat rigid circuit board as the standard is a fallacy believed by many incoming inspectors. Understanding the reasons and causes for PCB bow and twist can help resolve the issue at the board design stage.

There was a time when “Made in China” was synonymous with cheaper, poor quality products. "Buyer beware" was the common theme associated with outsourcing to any Asian PCB manufacturers. So how did Epec approach this challenge and succeed? It was by managing quality through intense auditing, training, and qualification. Epec understood at a very early stage that first-class quality products from Asian manufacturers would require consistent presence, training, and auditing.