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Blog | Manufacturing Solutions

Julie das Neves - Customer Service Assistant Manager

Julie das Neves - Customer Service Assistant Manager
Julie has been in the manufacturing industry for decades and has been a valuable team member at Epec for over 14 years. As Epec's Customer Service Assistant Manager, Julie directs communications within the customer service department to ensure proper decision making in interactions with customers. She works closely with customers and the planning and logistics department on pricing, order entries, and quality issue resolution. She also trains the customer service team on proper procedures for quoting, order entries, and CAM software. Julie previously held positions in the inventory control and accounts payable/receivable departments while at Velvet Drive Transmissions, a company specializing in marine and industrial transmissions. Julie is an alum of the Greater New Bedford Regional Vocational Technical High School, where she studied data processing and graduated with high honors.

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What It Really Means To Have a Dedicated Account Manager

Written by Julie das Neves - Customer Service Assistant Manager
Posted on April 20, 2016 at 3:37 PM

At Epec our goal is to provide customers with an exceptional experience. All of our account mangers respond promptly, accurately, and are knowledgeable with all our engineered products, processes, and services. Each account manager goes through introductory training with each department’s manager so they are equipped to respond to incoming requests.

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