At Epec our goal is to provide customers with an exceptional experience. All of our account managers respond promptly, accurately, and are knowledgeable about products, processes, and services. Each account manager goes through an introductory training course with each department’s manager, so they are equipped to respond to incoming requests.
We ensure you have regular and consistent contact even when an account manager is out of the office (99% of the time people do business with those they know, like, and trust). We pledge to be a good listener but also hear what is being communicated. We pride ourselves on exceeding every expectation and living up to our quality policy to do things right the first time, all of the time.
Julie das Neves, Customer Service Assistant Manager
Proactive, Dedicated Account Managers
As an account manager we are your voice and make sure your every need is met. Having a dedicated account manager also helps us to learn more about our customers so we can be proactive and can update information in our database so that each order is to their satisfaction. As we build upon relationships, we add a personal touch and give you confidence to know that we stand behind our word. This relationship means we are respectful, honest, and caring. Everyone must work together and not forget each person experiences challenges not only professionally, but personally as well. By building a relationship on a personal level and not just the business relationship, the experience of an account manager is so much more rewarding. Account managers are here to help understand your business and provide solutions for your benefit.
Buy with Confidence
You can buy with confidence and know that Epec provides you with a quality product that fits your request. By offering multiple quantities and lead times on each printed circuit board quote, making us your one stop shop. Customers can save time by not having to shop around and can place their prototype and production orders with us. With the help of our engineering team, your account manager may provide suggestions for better cost savings. You can also expect account managers to assist in managing inventory for stocking programs. As inventory levels change, we can adjust to your every demand.
Summary
Check out our recently developed customer portal that offers 24/7 access to account information. This is a quick, easy, and always accessible way to retrieve copies of sales orders, quotes, invoices, packing slips, and tracking information. Feedback is encouraged with the implementation of this new system and will continue to grow and change to satisfy customers’ needs. Account managers listen to the needs of customers and take action.
Every account is important to us, and we thank our customers for their continued support.
Key Takeaways
- Dedicated Account Managers: Every customer is assigned a consistent point of contact who is trained across all departments, ensuring accurate, prompt, and knowledgeable support.
- Proactive and Personalized Service: Account managers build strong relationships by understanding each customer’s unique needs, updating records, and providing solutions tailored to both professional and personal considerations.
- Confidence in Every Purchase: Customers can rely on Epec for quality products, multiple quantity and lead-time options, and engineering-driven cost-saving suggestions, making Epec a one-stop shop for PCB needs.
- Support for Inventory Management: Account managers assist with stocking programs and inventory adjustments, helping customers reduce lead times and meet demand efficiently.
- 24/7 Customer Portal Access: The new portal allows customers to instantly retrieve quotes, invoices, orders, packing slips, and tracking details, further enhancing transparency and convenience.
