We find that Return Merchandise Authorizations (RMAs) are a powerful statement of a customer’s level of dissatisfaction. RMAs can offer evidence that a manufacturing process fell short of its goal, there was a lack of communication throughout processes, or even misdiagnosed a problem. In any case, we stand behind our product and are ready to support our customer.
Business-to-business (B2B) is now more competitive than ever. Remaining competitive in the electronics manufacturing industry requires businesses to change, adapt, and improve. But, there are many barriers to improvement. How does your organization solve problems and drive improvements?
At Epec, we take workforce training very seriously. We readily invest in workforce education because it is a time-tested, proven path to increased productivity and customer satisfaction. In our experience, the educated worker is not only productive, they are adaptable problem solvers focused on satisfying our customers' most demanding needs.