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What It Really Means To Have a Dedicated Account Manager

Julie das Neves - Customer Service Assistant Manager
Written by Julie das Neves - Customer Service Assistant Manager
Posted on April 20, 2016 at 3:37 PM

At Epec our goal is to provide customers with an exceptional experience. All of our account mangers respond promptly, accurately, and are knowledgeable with all our engineered products, processes, and services. Each account manager goes through introductory training with each department’s manager so they are equipped to respond to incoming requests. We ensure you have a regular andconsistent contact even when an account manager is out of the office (99% of the time people do business with those they know, like, and trust). We pledge to be a good listener but also hear what is being communicated. We pride ourselves on exceeding every expectation and living up to our quality policy to do things right the first time, all of the time. 

Photo of Customer Service Employee

Julie das Neves, Customer Service Assistant Manager 

 

Proactive, Dedicated Account Managers

As an account manager we are your voice and make sure your every need is met. Having a dedicated account manager also helps us to learn more about our customers so we can be proactive and can update information in our data base so that each order is to their satisfaction. As we build upon relationships we add a personal touch and give you confidence to know that we stand behind our word. This relationship means we are respectful, honest, and caring. Everyone must work together and not forget each person experiences challenges not only professionally, but personally as well. By building a relationship on a personal level and not just the business relationship, the experience of an account manager is so much more rewarding. Account managers are here to help understand your business and provide solutions for your benefit.

Buy with Confidence

You can buy with confidence and know that Epec is providing you with a quality product that fits your request. By offering multiple quantities and lead times on each printed circuit board quote, making us your one stop shop. Customers can save time by not having to shop around and can place their prototype and production orders with us. With the help of our engineering team, your account manager may provide suggestions for better cost savings. You can also expect account managers to assist in managing inventory for stocking programs. As inventory levels change, we can adjust to your every demand.

Summary

Check out our recently developed customer portal that offers 24/7 access to account information. This is a quick, easy, and always accessible way to retrieve copies of sales orders, quotes, invoices, packing slips, and tracking information.  Feedback is encouraged with the implementation of this new system and will continue to grow and change to satisfy customers’ needs. Account managers listen to the needs of customers and take action.

Every account is important to us and we thank our customers for their continued support.


Topics: Employee Support


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